We are seeking a Level 1 Help Desk Technician to provide exceptional technical support to our clients. This role is perfect for individuals who are passionate about technology and enjoy helping others solve their technical issues.
Key Responsibilities:
- Respond to user inquiries via phone, email, and chat in a timely manner
- Diagnose and troubleshoot hardware and software issues
- Provide step-by-step guidance to users to resolve technical problems
- Document issues and resolutions in the ticketing system
- Escalate complex issues to higher-level support when necessary
Qualifications:
- Strong understanding of computer systems, mobile devices, and other tech products
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Prior experience in a help desk or technical support role is a plus
Join our team and help us deliver outstanding support to our clients!
