In 2025, manufacturers face a dual challenge: stay competitive with digital transformation while also managing legacy systems, cybersecurity risks, and limited IT resources.
If a machine goes offline or your ERP crashes, it halts production, costing thousands per hour.
More manufacturing companies are now turning to managed service providers (MSPs) to bridge the gap between traditional infrastructure and modern IT demands.
Why IT in Manufacturing Is Unique
Real-Time Operations
Manufacturers run 24/7, often across multiple shifts and locations. Any IT disruption directly impacts productivity and revenue.
Legacy Infrastructure
From on-prem servers to outdated PLCs, many systems weren’t designed for today’s security or connectivity demands.
Industrial IoT & Data Collection
Smart sensors, machines, and robotics produce valuable data, but only if the network is reliable and secure.
Cybersecurity Risks
Manufacturing is the #2 most-targeted industry by ransomware (2025 Verizon DBIR). Attackers target:
- Unpatched SCADA systems
- Poorly segmented networks
- Unsecured remote access
🔗 Learn more about Cybersecurity for SMBs.
Common IT Challenges in Manufacturing
🔗 Discover Proactive IT Support.
How an MSP Like Surge Solutions Helps Manufacturers
24/7 System Monitoring
We monitor:
- Network performance
- Server uptime
- VPN & remote access
- On-site and cloud infrastructure
Predictive Maintenance Alerts
Using custom alert thresholds, we notify your team before a device fails, preventing downtime.
Backup & Disaster Recovery
We design recovery strategies that include:
- On-site backups for speed
- Cloud redundancy for resilience
- Routine testing to guarantee restores
🔗 Learn about our Cloud & Infrastructure Services.
Cybersecurity Hardening
Protect your network from ransomware and data theft with:
- EDR/MDR deployment
- Role-based access controls
- Segmented networks
User Support for the Factory Floor
We help onboard new technicians, set up mobile-friendly apps, and train users on secure processes, even those without IT backgrounds.
Proven Results from Manufacturing MSP Support
- 40% drop in downtime hours within the first 90 days
- 2x increase in helpdesk responsiveness with tiered support
- 100% recovery rate from incidents where backup testing was in place
🔗 Learn how our Managed IT Services support fast-paced industries.
Top 5 Pain Points vs. Top 5 MSP Solutions
Pain Points:
- Unplanned Downtime
- Aging or Legacy Systems
- Lack of Visibility into Network/Device Health
- Increased Risk of Cyberattacks
- Poor Integration Between Systems
MSP Solutions:
- 24/7 System Monitoring and Predictive Alerts
- Strategic Infrastructure Modernization
- Remote Monitoring and Management (RMM)
- Advanced Cybersecurity Tools (EDR/MDR, segmentation, MFA)
- Cloud Integrations and Compatibility Planning
Final Thoughts
Manufacturing IT isn’t about shiny tools, it’s about operational continuity.
With the right MSP partner, factories can:
- Maximize uptime
- Secure production systems
- Modernize without disruption
