First Off… What Is “Smart Hands”?
“Smart Hands” might sound like a weird name, but in the IT and cabling world, it just means having trained techs onsite to help with physical tasks, while your team gives them instructions remotely.
Think of it like remote-controlled tech support with actual hands on the ground.
When Would You Use Smart Hands Support?
Let’s say your office is in Chicago, but you’ve got a warehouse in Indiana. You don’t want to send your IT manager on a 3-hour drive just to plug in a switch, reboot a router, or rack a server.
That’s where we come in. Surge Cabling offers Smart Hands support for:
- Installing or swapping network gear
- Cabling patch panels or devices
- Rebooting or checking hardware
- Troubleshooting physical connections
- Providing access for other vendors or IT
- Rack and stack work
- Labeling and testing cables
- Documenting and photographing site setups
Basically, anything that requires hands, eyes, and a brain on-site.
Why It Saves You Time and Money
- No travel costs: Skip flights, hotels, or day-long drives
- Faster fixes: We’re local and ready to go, not waiting on someone’s schedule
- Efficient rollouts: Need to update devices across 10 locations? We’ve got teams for that
- Minimized downtime: Your systems get attention faster, so your business keeps moving
Who Uses Smart Hands?
- IT departments who manage multiple locations
- MSPs looking to outsource field work
- Retail chains upgrading POS setups
- Data centers and server rooms
- Franchise owners opening new sites
- Construction projects needing temporary or final cabling setups
Need Hands-On Help Without Leaving Your Desk?
Let us be your go-to team in the field.
Frequently Asked Questions (FAQ's)
Do I need to be on-site when you work?
No. Most Smart Hands work is coordinated remotely. You tell us what you need, we handle the physical work.
Is this just for emergencies?
Not at all. We help with planned installs, upgrades, and proactive maintenance all the time.
Is this just cabling work?
No. It can include anything hands-on with your network gear, devices, racks, or patch panels.
